Help Centre
Find answers about your tickets, delivery, payments and event changes.
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Tickets and delivery
How do I receive my tickets?
Shopify emails an order confirmation after payment. Ticket delivery timing and instructions can vary by event; check the event page and your order emails for the latest information.
Do I need to print anything?
Most tickets can be shown on your phone. Check the delivery instructions for your event and keep your screen bright enough for the code to scan.
Are tickets bought here genuine?
Ticketmaker is the seller for these listings. Orders are subject to the Ticketmaker Guarantee and the terms published for the event.
Can I choose my own seats?
Where a seat map is shown, it is an illustrative preview only. It does not connect to live venue inventory, reserve seats, or attach a specific seat number to your Shopify ticket.
Orders and payments
Why can ticket prices differ from face value?
Ticket prices can vary with demand and availability. The price and fees shown for the selected ticket are displayed before you continue to Shopify checkout.
Which payment methods can I use?
Available payment methods are shown by Shopify at checkout. Payment is processed through the Shopify checkout for this store.
Changes and refunds
Can I get a refund if I change my mind?
Yes, eligible requests can be made within 7 days of purchase and no later than 2 working days before the event. The refund is the ticket price minus the service fee, or a 20% retention where no fee applies. If an event is cancelled outright and not rescheduled, the Ticketmaker Guarantee provides a full refund, including the fee. See the store's published Refund Policy for full terms.
What if an event is postponed?
If an event is postponed, check the updated event information and the messages sent with your order. The organiser's instructions explain whether your ticket remains valid for the new date and what to do if you cannot attend.
Can I change the name on a ticket?
Name changes can be requested up to 2 working days before the event starts. Email support with your order number and the new attendee name.
Still need help?
Talk to our support team
Send us your order number and a short description of the issue so we can help.